FAQs

How can I contact Nordara?

You can email us at info@trynordara.co.uk where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

Currently we ship to the US, UK, Canada, Australia and New Zealand.

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX).

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

How long will it take to receive my order?

Delivery should take between 4-9 business days after the item has been dispatched. 

What if I don't receive my order?

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

What if I'm not satisfied with my gummies?

Please contact us at info@trynordara.co.uk and we'll be happy to help arrange a replacement or refund.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.